Gela is an AI voice diagnostic tool for home service contractors. It conducts a 15-25 minute phone interview about how your business actually runs, then generates a detailed report identifying your biggest operational bottlenecks, what they're costing you, and what to fix first. It's designed specifically for trades like HVAC, plumbing, electrical, landscaping, and cleaning services.

How is Gela different from other AI tools for contractors?

Unlike generic AI chatbots or business tools, Gela is trained specifically on home service contractor operations. It understands the unique challenges of field service businesses — missed calls while on job sites, scheduling chaos, payment delays, and lead follow-up gaps. It asks diagnostic questions a business consultant would ask, then maps your entire revenue leak system with dollar estimates, not generic advice.

How long does the diagnostic take?

The voice interview with Gela takes 15-25 minutes depending on the tier you choose. Snapshot is a quick 10-15 minute call. Blueprint is 20-25 minutes with deeper questions. Strategy is 25-30 minutes with comprehensive operational analysis. You'll receive your PDF report via email within 24-48 hours after the call.

What do I get with the free Snapshot tier?

The free Snapshot tier includes a 10-15 minute AI voice interview, identification of your top 3 operational gaps ranked by dollar impact, a PDF report sent to your email with specific findings, and a recommended first move. It uses the same diagnostic pipeline as the paid tiers — this is a full diagnostic, not a demo or teaser. The free offer is limited-time while we're in launch phase.

Does Gela work in Spanish?

Yes. Gela conducts interviews in both English and Spanish. The AI voice agent is fluent in Spanish and understands the terminology home service contractors use. Reports can be delivered in either language. This makes it accessible for Spanish-speaking contractors and bilingual teams across the US, particularly in markets like Florida, Texas, and California.

Privacy Policy

Last updated: May 29, 2026 · Nexcom AI LLC

This Privacy Policy explains how Nexcom AI LLC ("Nexcom AI," "we," "us," or "our") collects, uses, discloses, and protects information in connection with our websites, products, demos, software, and services, including Gela AI, Gela Interview, and Lead Concierge AI (collectively, the "Services").

By using the Services, visiting our website, requesting a demo, or communicating with us, you acknowledge this Privacy Policy. If you use the Services on behalf of a business, you represent that you are authorized to provide information to us on that business's behalf.

SMS Communications & Mobile Data

By providing your phone number and opting in to receive SMS messages from Nexcom AI or any business powered by Nexcom AI's platform, you consent to receive text messages related to appointment confirmations, service reminders, customer support, callback notifications, and business updates.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent will never be sold to lead generators, aggregators, or any other third party. This applies regardless of whether data sharing is mentioned elsewhere in this Privacy Policy.

Message frequency: Message frequency varies based on your service interactions. You may receive up to 5 messages per appointment or service request.

Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.

How to opt out: You can opt out at any time by replying STOP to any SMS message. After opting out, you will receive one final confirmation message and no further SMS messages will be sent to your number.

Help: Reply HELP to any message for assistance, or contact us directly at hello@nexcomai.ai.

Supported carriers: SMS is available on most major US carriers including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

1. Information We Collect

We may collect the following categories of information:

Contact information: name, email address, phone number, company name, job title, and business address.
Account information: login details, account settings, client workspace information, role, permissions, and preferences.
Business profile information: services offered, service areas, average ticket size, business goals, target customers, offers, and onboarding answers submitted through Gela Interview.
Lead and customer data: names, contact details, lead source, service needs, notes, pipeline stage, appointment details, estimates, campaign status, and communication history.
Voice, chat, and SMS content: messages, transcripts, call metadata, scheduling requests, and related conversation details processed by Lead Concierge AI.
Calendar and scheduling data: appointment times, availability, customer booking details, confirmation emails, and company notifications.
Payment and billing data: billing contact details, subscription status, transaction records, invoices, and payment processor identifiers. We do not store full credit card numbers.
Device and usage data: IP address, browser type, pages viewed, feature usage, timestamps, diagnostic data, cookies, and similar technologies.
Support and communications: emails, form submissions, support tickets, feedback, and demo requests.

2. How We Use Information

We may use information to:

Provide, operate, maintain, and improve the Services.
Create client workspaces, import leads, manage pipelines, and generate reports.
Power AI-assisted features such as lead analysis, message drafts, interview summaries, campaign recommendations, and weekly growth plans.
Operate voice, chatbot, SMS, calendar scheduling, and email confirmation workflows.
Communicate with users, respond to inquiries, provide support, and send administrative notices.
Process payments, manage subscriptions, issue invoices, and prevent fraud.
Monitor security, debug issues, prevent misuse, and enforce our Terms.
Develop new features, improve product performance, and analyze aggregate usage trends.
Comply with legal obligations and protect the rights, safety, and property of Nexcom AI, our users, and others.

3. Customer Data and Controller Responsibilities

Our customers may upload or submit lead, prospect, and customer data into the Services. As between Nexcom AI and the customer, the customer is responsible for determining whether it has the right to collect, upload, contact, process, and use that data. Customers are responsible for their own compliance with applicable privacy, marketing, telemarketing, SMS, email, and consent laws.

Nexcom AI processes customer-provided data to provide the Services. We do not sell customer lead lists or customer databases.

4. AI Processing

The Services may use artificial intelligence providers to generate drafts, recommendations, summaries, classifications, and other outputs. AI-generated outputs may be inaccurate, incomplete, or unsuitable for a specific use. Customers are responsible for reviewing and approving outputs before using them in business decisions or customer communications.

5. How We Share Information

We may share information with:

Service providers: hosting, database, authentication, AI infrastructure, email, analytics, support, payment processing, communications, and security vendors.
Customer-authorized integrations: calendar, email, SMS, CRM, payment, or other tools connected by a customer or administrator.
Professional advisors: attorneys, accountants, insurers, auditors, and consultants.
Legal and safety recipients: law enforcement, regulators, courts, or other parties when required by law or necessary to protect rights, safety, or prevent fraud.
Business transfers: parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

We do not sell personal information. We do not sell or share mobile opt-in data or SMS consent information with any third party under any circumstances.

6. Communications, SMS, and Scheduling

Lead Concierge AI may help customers communicate with their prospects or customers through voice, website chat, SMS, email confirmations, and calendar scheduling. Customers are responsible for ensuring they have appropriate consent or another lawful basis to contact individuals through these channels. Customers must honor unsubscribe, opt-out, do-not-contact, and messaging platform requirements.

7. Cookies and Analytics

We may use cookies, local storage, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand usage, improve performance, and protect the Services.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system, network, or transmission is completely secure. Customers are responsible for maintaining secure passwords, limiting user access, and ensuring their own systems and connected accounts are protected.

9. Data Retention

We retain information for as long as needed to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect against fraud or misuse.

10. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may contact us at hello@nexcomai.ai. To opt out of SMS messages at any time, reply STOP to any message.

11. Children

The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. International Users

Nexcom AI LLC is based in the United States. If you access the Services from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Services after an update means you acknowledge the revised policy.

14. Contact Us

Nexcom AI LLC
Website: nexcomai.ai
Email: hello@nexcomai.ai